CouponSurfer FAQ

Why won't my grocery coupons print?
Having trouble printing grocery coupons? Check out our Grocery Coupon FAQ for help.

I can't find my coupon?
The coupon may have expired or run out of prints. Some of the coupons that CouponSurfer.com gets may only be available for a short time period (such as a couple of days). If you get a coupon alert, it's a good idea to make a purchase before it expires. Click here for a list of recently expired coupons. Most coupons will show up again within a few weeks. Really need that coupon? Click here to get automatically notified when it becomes available again on CouponSurfer.

How can I show the latest grocery coupons on my website, blog, etc...?
Display the latest grocery coupons on your website, blog, facebook pages and more. These gadgets automatically update throughout the date as new coupons become available.

A. Regular List - Auto Updates. Click here to get the code.

B. Horizontal Scrolling List. Cut and paste the selected code. <script type="text/javascript" src="http://output57.rssinclude.com/output?type=js&id=108867&hash=507aeca0b7ed8a18ee93649bdb07af42"></script>

C. Version for Google.com Page. Click here to add to your Google page.

Please contact us here if you have any questions or need any assistance.

How can I access the latest grocery coupons on my Facebook page?
Click below to add CouponSurfer Coupons to your Facebook page.

How do I redeem a coupon?
CouponSurfer.com Offers 2 types of Coupons:

1. On-line Coupon - These coupons are used at On-line Stores like Buy.com, PETsMART.com, and others. On-line coupons can be redeemed by clicking on them. Once you click on them you will be taken to a retailers web site (i.e. PETsMART.com) where you can use the coupon to make a purchase. In some cases it may be necessary to enter a specific code or password on the retailers web site to get the discount. If this is the case, specific instructions are included on the coupon.

2. Printable Coupon - These coupons are printed out and taken in to a physical store (i.e. Burger King). Printable coupons are redeemed by printing them out. These coupons may also contain bar codes or other information so they can be scanned in at the register.

How come my CouponSurfer ID or password doesn't work?
Your CouponSurfer ID and password are case sensitive. For example, if your password is "coupons", it can't be typed as "COUPONS" or "Coupons"  Your CouponSurfer ID must be typed in all lowercase. If you aren't able to sign in with either your CouponSurfer ID or password, you should go to Password Recovery where you can get your existing CouponSurfer ID and password, sent to your email address.

What if I forgot my CouponSurfer ID or password?
If you forgot your CouponSurfer ID or password, you should go to Password Recovery where you can get your existing CouponSurfer ID and password, sent to your email address.

How do I update my user information?
You can update your user information at any time by going to User Profile. To change your CouponSurfer user name, contact CouponSurfer Support. To deactivate your account, click here.

How can I get alerted of new coupons?
Unlike the coupons in the Sunday paper, CouponSurfer.com receives new coupons in a continuous fashion throughout the week. While we certainly encourage you to visit the site often, we realize your time is very valuable, so CouponSurfer offers three ways to get automatically notified:
1. Customized New Coupon Email Alerts service that sends you email notification when new coupons arrive for any products you have selected.
2. Your Google Homepage. Add the CouponSurfer Google Gadget to your Google homepage today. With a quick glance you can effortlessly print the newest grocery coupons. CouponSurfer updates coupons several times per day. Our gadget will ensure you never miss a coupon again.
3. Subscribe to the CouponSurfer Grocery RSS feed. Your browser will automatically display the latest coupons as they are made available on CouponSurfer.

How come I'm no longer getting CouponSurfer Newsletters?
Make sure you add newsletter@couponsurfer.com to your address book. Please visit here to subscribe to our weekly newsletter.

How come I'm no longer getting CouponSurfer New Coupon Alerts?
Make sure you add newcoupons@couponsurfer.com to your address book. Please visit here to subscribe to our new coupon alerts.

Why do some coupons seem to disappear after I use them?
Some CouponSurfer.com coupons are limited in the number of times they can be downloaded by each individual. If you have already downloaded the coupon the maximum number of times, it will no longer be available for additional downloads. Coupons that are limited have specific instructions letting you know the maximum number of times you can redeem them.

Why is my supermarket not accepting grocery coupons printed from CouponSurfer?
If you are encountering another store that will not take the coupons, it is likely due to the individual store manager's decision. We recommend that you fill out an in-store complaint as they are preventing you from saving money.

If you have any further questions, please let us know at couponsurfer@smartsource.com

More information about using grocery coupons
You know the saying that if it sounds too good to be true, it is? Well, it's true. Here are a few rules about how coupons work. Some are obvious, a few are less well known:
1. You can't photocopy coupons.
2. You can't scan coupons back into your computer to make copies (such as PDFs)
3. You can't alter or remove any of the language or codes on a coupon.
4. You can't give your coupons to anyone else. Many people don't understand this. The "not transferable" language printed on grocery coupons means that it is not legal to give your coupons to anyone else. This makes buying and selling coupons through auction sites, such as eBay, illegal. You can't get around the rule by saying that you're selling your time instead of the coupons for auctions (some people are very creative, but still wrong!)
5. You can't invent your own coupons and pretend they're real.

SmartSource, our partner in savings, is the largest supplier of grocery coupons in the country. They're the company that puts coupons in your Sunday paper, coupons at shelf in stores (the machines with the red blinking lights) and for the last few years, supplying coupons on the Internet. They put them in so many locations so they're easy to access for free!

What are Save to Card Coupons?
These are coupons you save to your favorite Loyalty or Savings cards. To use, click on the coupons you want and save them to your store card when prompted. To redeem the coupons, just have your store card scanned at the checkout. The store card must match the coupons you want to use. For example if you want to get savings at A&P, then you must have a A&P Bonus Savings Club.

What Supermarkets accept SavingStar Save to Card Coupons?
SavingStar coupons are accepted at over 24,000 grocery and drug stores. This includes: A&P, ACME Markets, Albertsons, Albertsons in Wyoming, Albertsons Market, Angeli's Central Market, Baesler's Market, Baker's, Bashas', Bel Air, Big Y, BI-LO, Bloom, Brookshires, Buehlers, City Market, Copps, CountryMart, County Market, CVS, D&W Fresh Markets, Dicks, Dillons, Dorothy Lane, Family Fare, Farm Fresh, Festival, Food City, Food Emporium, FoodLion, Foodtown, Fred Meyer, Fry's/Fry's Marketplace, Gerbes, Giant Eagle, Giant Food Stores, Giant/Martin's, Glens, Hannaford, Harris Teeter Food Markets, Harter House, Harveys, Hen House, Hilander, Homeland, Hy-Vee, Ingles, Jack's SuperValu, JayC, Jewel - Osco, JustSave, Kash 'n Karry, Kennies, Key Foods, King Kullen, King Soopers, Kings Super Markets, Kroger, Lancaster and Lebanon, Lofinos, Lowes Foods Main Street Market, Mariano's, Marsh, Martin's IGA Plus, Nob Hill Foods, Omalia's, Owen's, Pathmark, Pay Less, Peapod, Pick n Save, Piggly Wiggly, Price Chopper, QFC, Rainbow, Raleys, Ralphs, Redners, Remke bigg's, Rite Aid, Roche Bros, Ron's, Sav-A-Center, Shaw's, Shoppers Food & Pharmacy, ShopRite, Shurfine, ShurSave, Smith's, Star Market, Stater Bros. Markets, Stauffers of Kissel Hill, Stop & Shop, Sudbury Farms, Super Fresh, Super Fresh Northeast, Sweetbay Supermarket, Thriftway Shop n Bag, Tops, VG's, Village Market, Waldbaums, Wegmans, Weis Markets and Winn-Dixie.

Why do I need to register to redeem the CouponSurfer.com coupons?
The registration process enables us to give you higher value coupons. Registration is fast, free, and your privacy is assured. In certain cases, coupons may be targeted to your registration information (i.e. if you have pets you may get coupons for pet food).

How can I avoid having to enter my CouponSurfer ID and password everytime I visit CouponSurfer?
To automate your login, first login then click here and then select Yes for Automate Login.

How can I find out more information about CouponSurfer.com? I would like to promote my coupon on CouponSurfer.
About CouponSurfer.com contains more information about CouponSurfer.com including contact information.

Do you have any Canadian coupons?
Please click here to view all the available coupons we have for Canada.

How do I use the CouponSurfer RSS feed?
RSS is a way to get updated coupons from CouponSurfer directly to your computer without having to visit the CouponSurfer website. If you choose, you can click on a hypertext link to visit our site to get the complete coupon.

RSS is not delivered as email. Your computer automatically alerts you when CouponSurfer adds new coupons.

To get RSS, you need to use a program known as a RSS News Aggregator (also called news reader) to collect, update and read RSS feeds. Click here to choose from a list of RSS readers.

CouponSurfer's RSS Feed is the best way to keep track of all our latest coupons.
1. To get the feed for All Coupons, point your RSS news reader to http://www.couponsurfer.com/rss2.xml
2. To get the feed for Grocery Coupons point your RSS news reader to http://www.couponsurfer.com/rss4.xml

Your newsreader will automatically display the latest coupons as they are made available on CouponSurfer.

Does CouponSurfer.com offer an affiliate program?
Yes we do. Please see http://www.couponsurfer.com/affiliate.cfm for information on how you can start making money today.

I still have a question. What do I do?
Please contact us here and we will do our best to answer you.