Internet Explorer 8 Click "Safety" on the Command bar Select "Delete Browsing History" Select the option for cookies and click Delete Internet Explorer 7.x Exit Internet Explorer 7, and then exit any instances of Windows Explorer Click Start, click Run, type inetcpl.cpl, and then press ENTER On the General tab, click Delete under Browsing History in the Internet Properties dialog box In the Delete Browsing History dialog box, click Delete Cookies In the Delete Cookies dialog box, click Yes. Internet Explorer (all other versions) Internet Explorer saves cookies in more than one location, depending on the version of the browser and the version of Microsoft Windows being used. The best way to find and delete them is to close Internet Explorer then use your file management software (such as Windows Explorer) and search for a folder called 'cookies'. Mozilla Firefox (all versions) Click on Tools, then Options Select Privacy In the Cookies panel, click on Show Cookies To remove a single cookie click on the entry in the list and click on the Remove Cookie button To remove all cookies click on the Remove All Cookies button If you are still have issues, contact us directly.